channel-vocab

Company Email (1)

An email account the company controls

Company Phone (2)

A phone the company controls

Instant Messaging (3)

Direct, synchronous or asynchronous communication via app, software, or web

Discussion Forum (4)

Private or public forum accessed via the Internet for the purposes of discussing a particular topic or theme

Personal Email (5)

An email account the organization does not control or monitor

Personal Phone (6)

A phone the organization does not control or monitor

Social Media (7)

Websites and applications that enable users to create and share content or to participate in social networking

Other (9)

Other type of channel not listed in this vocabulary